1. Who we are
Cappo is provided by Retail IT Group (Pty) Ltd (registration number 2026/064824/07), trading as Cappo ("Cappo", "we", "us").
Our Information Officer is Sheldon Stroebel, who you can reach at hello@cappohq.com or at 21 Aura, 1 Langa Ridge, Zululami Luxury Coastal Estate, Ballito, KwaZulu-Natal, 4420.
2. Two different roles
- When it's our own information: we're the responsible party for the personal information we collect to run Cappo as a business. That covers people who visit our website, sign up for a trial, use Cappo, contact us, or are the billing contact for an account.
- When it's our clients' information: businesses that use Cappo put in their own information, such as their customers', suppliers' and staff's details. For that information, the business is the responsible party, and we act as its operator. We process it only to provide Cappo, on the business's instructions, and keep it secure and confidential. If your details are in a Cappo client's system, please contact that business first.
3. What we collect
- Account and contact details: names, business name, email addresses, phone numbers and job titles.
- Billing details: billing contact, invoices, payment history and debit order details, handled by our payment provider.
- How Cappo is used: sign-in times, the device and browser used, and activity records (our audit log), kept for security, support and improving Cappo.
- Support conversations: chats, tickets and emails with our team.
- Our website: our website doesn't use advertising or tracking cookies. Our hosting and security provider may record basic technical details, such as IP addresses, to keep the site secure and working.
4. Why we use it
- To provide Cappo: creating and running your account, signing you in, sending service emails such as sign-up confirmations, trial reminders and password resets, and giving support.
- To bill you: invoicing and collecting payment.
- To keep Cappo secure: spotting and stopping misuse and fraud, and protecting our clients' data.
- To meet the law: for example, keeping tax and accounting records.
- To tell you about Cappo: product news and new apps, only if you've asked us to (for example with "Keep me posted"), or as an existing client, in line with POPIA. You can opt out at any time with the link in our emails or by emailing hello@cappohq.com.
We rely on these lawful reasons: performing our agreement with you, meeting legal obligations, our legitimate interest in running and protecting Cappo, and your consent where we ask for it.
6. Where it's kept
Cappo's data is stored in South Africa. Some service providers, such as Cloudflare for website delivery and security, operate worldwide and may process limited technical information outside South Africa. Where that happens, we make sure it's protected as POPIA requires.
7. How we protect it
Measures include:
- encryption in transit and for backups;
- strict separation between clients' data;
- access only for staff who need it;
- two-step sign-in options;
- activity records;
- regular, tested backups.
If a security breach affects your personal information, we'll tell you and the Information Regulator as POPIA requires.
8. How long we keep it
- Account information: for as long as your account is active, then for 30 days so you can export it. After that it's deleted.
- Trial accounts that don't subscribe: deleted 30 days after the trial ends.
- Billing and tax records: kept for 5 years, or longer if the law requires.
- Backups: kept for 30 days, then deleted automatically.
9. Your rights
Under POPIA you may:
- ask what personal information we hold about you, and ask for a copy;
- ask us to correct or delete it;
- object to us using it, including for direct marketing;
- withdraw your consent where we rely on it.
Email hello@cappohq.com and we'll respond within a reasonable time. We may need to confirm who you are first.
If you're unhappy with how we've handled your information, please tell us first. You may also complain to the Information Regulator: www.inforeg.org.za.
Our PAIA manual, which explains how to request access to information we hold, is available on request from hello@cappohq.com.
10. Children
Cappo is for businesses and isn't meant for anyone under 18. We don't knowingly collect children's personal information for our own purposes.
11. Changes to this policy
We may update this policy from time to time. We'll show the date of the latest version at the top, and tell clients about important changes by email or in Cappo.
12. Contact us
- Retail IT Group (Pty) Ltd trading as Cappo
- Information Officer: Sheldon Stroebel
- Email: hello@cappohq.com
- Physical address: 21 Aura, 1 Langa Ridge, Zululami Luxury Coastal Estate, Ballito, KwaZulu-Natal, 4420